Global Business Consultation · Business Process Outsourcing
Penang · Malaysia
SKL Legacy is a business consultancy and outsourcing firm based in Penang. We advise clients on strategy and operations, and we run those operations on their behalf through bilingual teams working in Mandarin and English.
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Our work covers two related disciplines. The first is advisory: helping clients decide what to change. The second is delivery: operating the resulting processes for them.
Clients engage us at either stage, or at both. Where we handle delivery as well as advice, recommendations are shaped by direct operational experience rather than assumption, and implementation proceeds without a handover between separate providers.
Mandarin and English are standard working languages across our advisory and operational teams.
We advise on market entry, operational restructuring and cross-border expansion. Engagements generally begin with an assessment of current operations and conclude with a documented plan covering scope, resourcing, cost and expected outcomes.
We assume responsibility for customer service, administrative support and back-office processing under defined service standards. Teams are recruited, trained and supervised by us, and performance is reported against measures agreed with the client.
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Four principles govern how we take on and run every engagement.
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From initial discussion to ongoing operations, an engagement proceeds through four stages.
We review current operations, including process flows, staffing, service levels and cost, and identify where performance is constrained.
We submit a written proposal setting out the recommended changes, resourcing, timeline, cost and the measures against which results will be assessed.
Our teams assume responsibility for the agreed processes, working to documented procedures and defined service standards.
Performance is reported against the agreed measures at set intervals, and processes and resourcing are adjusted accordingly.
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We are privileged to work with the following organisations.
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For enquiries regarding our services or a prospective engagement, email is the most direct way to reach us. We correspond in Mandarin or English.
Considered advice, consistently delivered.